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糖心vlog

  1. Agreement for repair
    1. The terms set out in these Conditions of Repair (鈥淎greement鈥�) shall apply to the service (鈥淪ervice鈥�) we provide to repair your smartphone, tablet, computer and/or any accessories (鈥淒evice鈥�) on the service check-in form.
    2. Reference to 鈥渦s鈥�, 鈥渨e鈥� and 鈥渙ur鈥� refer to 糖心vlog and references to 鈥測ou鈥� and 鈥測our鈥� are references to you (鈥淐ustomer), the person addressed on this form.
  2. All repairs (unless otherwise stated)
    1. This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
    2. We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
    3. We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.
    4. We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, 糖心vlog is not liable for any faults found therefore we shall require the passcode of your Device to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
    5. Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.)
    6. If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you a diagnostic fee in accordance with our standard charges.
    7. In order to complete a diagnostic or repairs it may be necessary to disassemble the device, which may result in further damage to the device. 糖心vlog take no liability for any further damage to the device, because of any existing damage. 糖心vlog will not cover the cost of replacement parts in any circumstances including if the device is not repairable.
    8. The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
    9. Diagnostics are a free on Cell Phone and Tablets but are Chargeable on Computers, Desktops and Laptops.
    10. We shall notify you when the Device has been repaired and is available for collection from the service centre. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 30
    11. We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
    12. Use of our service may void your manufacturer鈥檚 warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer鈥檚 warranty will not cover any accidental damage.
    13. 糖心vlog will install Company鈥檚 warranty seals following the repair. Any tampering of the seals will void the 糖心vlog warranty.
    14. Our products and repairs are covered by the warranty terms outlined in the table below:
      Manufacturer Screens Small Parts Battery Liquid Damage Pre-Owned Devices
      Apple Lifetime Performance Warranty 6 Months No Warranty 1 Year
      Samsung
      Google
      Huawei
      Blackberry
      LG
      One Plus
      iPad
      Macbook 6 Months
      Computer
      Laptop
    15. The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
    16. All repairs carried out by 糖心vlog will have warranty seals applied, whenever a device is returned for a warranty repair the integrity of these sealed are confirmed, if these sealed are found to be missing or tampered with 糖心vlog reserves the right to void any warranty attached to the device.
    17. Warranty repairs do not cover any additional travel, postage or courier costs incurred.
    18. We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at 糖心vlog or any issues found in your Device (ie. 鈥楾ouch Disease鈥�, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
    19. We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
    20. We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
    21. Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed.
    22. Following repair, any water proofing or resistance cannot be guaranteed
    23. Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.
    24. Where parts are required to be ordered for your repair, we require the repair to be fully paid before the parts are ordered and is a non-refundable service.
    25. Only one promotional discount may be applied at any one time and subject to the discretion of the management. All valid discounts and promotions must be applied at point of sale.
    26. Packaging for courier repairs will be provided on the return journey to customers but it is the customers responsibility to pack all devices securely before collection by the courier service provider.
  3. Liability
    1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to:
      1. supplying the Services again
      2. payment of the cost of having the Services supplied again; or
      3. repaying you any amount that you have paid in respect of the services in exchange for returning your device to the to a similar condition as it was received
    2. If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by 糖心vlog, you are entitled to a fully functional refurbi